MAPS’ Support Services are designed to exceed the needs, expectations and requirements of our Customers. We do this by maintaining our commitment to providing a timely resolution of Customer issues, complaints or problems. The goals of our support services are to minimise Customer downtime, address issues rapidly, accelerate company-wide adoption, maximise solution benefits, and improve the overall user experience. MAPS’ Customer Support and Helpdesk are part of our comprehensive Customer Support plan.
MAPS’ support Helpdesk is designed to provide customers with timely resolution of issues that they report. Helpdesk staff are dedicated to providing dependable service and timely problem resolution. They are also committed to communicating and cooperating with our Customers.
Customers can easily and quickly access the Support Team when they have a problem that needs to be addressed.
Fast Response Time
MAPS Support personnel are empowered to respond quickly to customer issues and queries, to get the right people working on the problem, and to communicate with the Customer. Response guarantee is bound by the Customer Support Contract.
Many of the support requests to our customer support centre are resolved within an hour of the report. We are committed to resolving Customer issues rapidly.
Timely Follow-Up Once
an issue addressed or a problem resolved, our Support personnel or Account Manager will contact our customer to notify them of the status and to confirm satisfactory resolution.
After a problem has been resolved, our Account Managers follow up with the Customer to check to make sure that the resolution has addressed the issue. Our Team also provides status on patches or updates to solutions.
Click here to view our Service Level Agreement
Click here to Visit our Support Help Desk